Service Coordinator

10-15 hours per week

Are you a highly organised Service Coordinator with strong customer service skills and the ability to manage multiple tasks? Join a growing company in Letchworth Garden City and play a key role in delivering outstanding service to customers.

Essential Requirements

• Previous experience in administration and account management within a health and social care industry.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Excellent knowledge and use of Excel / spreadsheets. 
• Ability to work proficiently with Microsoft Office applications such as Outlook, Excel, PowerPoint and Word.
• Managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of individuals and professionals. 
• Self-motivated, proactive, and highly organised.
• Able to show flexibility and initiative.
• A good general education to enable effective verbal and written communications.
• Able to communicate effectively with colleagues, clients and customers of all levels within a social care system.
• The ability to provide efficient and effective administrative support.
• Be required to undertake an enhanced DBS plus Adults Barred List.

Desired skills

• Social Media proficiency (Twitter, YouTube, TikTok, Facebook – uploading content, posting updates etc.)
• Email Marketing capability (MailChimp)
• The ability to maintain efficient, effective and secure electric filling systems.
• Excellent word processing skills and able to compose correspondence on standard issues.
• Possess strong organisational skills, the ability to manage priorities and multi-tasking skills

Why Apply?

• Salary ranges from £19 of up to £22 per hour.
• Flexible remote working 
• Work in a dynamic and growing company.
• Be part of a team that values integrity, honesty, safety, and excellence.
• Opportunities for career development.

Adult Disability Social Worker (Locum) – Adhoc Flexible Work

Troika Consultancy Ltd is looking for a dedicated and highly motivated team player to join us as a Social Worker working in line with the Care Act 2014. They will play a critical role in supporting people to develop creative, innovative and flexible solutions to meet and achieve their desired outcomes. Troika Consultancy supports individuals who have an approved Individual Service Fund budget by managing, facilitating and supporting to coordinate their self-directed support networks. 

The Social Worker will support Adults with Learning Disabilities to live a fulfilled life with access to social care services as required. This is a rewarding area of social work, with a focus on person centred planning and outcome focused practice. We work with a high number of individuals with varied needs ranging from complex health to forensic needs, who require skilled interventions. Troika Consultancy is a specialist service working alongside and in partnership with the local authority. The candidate will require the ability to form relationships with individuals we support, their families, and other multi-disciplinary professionals to allow for successful desired outcomes to be achieved.

Essential 

• CQSW/CSS/Diploma/Degree in Social Work or equivalent 
• Social Work England Registration 
• Be required to undertake an enhanced DBS plus Adults Barred List 
• Statutory and policy base of Social Work 
• Knowledge of Individual Service Funds Provision under the Care Act 2014. Appreciation of recent developments in service provision.
• Knowledge of Adult safeguarding 

Desired 

• Ability to communicate effectively with customers, carers and families.
• Ability to cope positively with change and an ability to promote positive changes to make a difference.
• Awareness of importance of multi-disciplinary working and an integrated approach.
• Ability to carry out assessment and support planning in line with relevant legislation.
• You are confident, energetic and enthusiastic as well as sensitive and resilient.
• Self-motivating individual with the passion to make a difference in adult social care.
• Resilient personal stress management.

You will have the opportunity to:

• Working flexibly and manage your workload
• Work remotely with an option of Hybrid working
• Receive great support from our proactive and knowledgeable management team
• Work with local people to understand their care and support needs
• Help individuals to identify options available to them within their local area
• Experience working with learning disabilities and complex needs
• Gain practical knowledge of the implementing of Individual Service Fund provision from a providers perspective.
• Opportunity to work with various subcontracted care providers who offer day to day using Individual Service Funds
• Participate in national and global Self-directed support groups
• Participate in monthly meetings with local commissioning team
• Advocate and support individuals and families during assessments, reviews and safeguarding.

Please note we are currently NOT offering any certificate of sponsorship for the above role, this job is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Why Apply?

• Salary ranges from £23 of up to £27 per hour.
• Flexible remote working. 
• Work in a dynamic and growing company.
• Be part of a team that values integrity, honesty, safety, and excellence.
• Opportunities for career development.

To apply, please complete the form below.