Personal Assistant Services
Troika Consultancy provides Personal Assistant (PA’s) services and support that is tailored to the individual, how this support is delivered, when and where and includes the choice of having PA’s who are known to them.
We have a robust recruitment plan for PA’s with ongoing promotion and interviewing involving those we support in the process to improve compatibility and retention. This includes full time and part time PA’s and links with local organisations who can provide assistance in the event of an emergency. PA’s undergo a thorough vetting process including enhanced DBS checks. To support choice and promote safety, we can help further support PA’s through training or providing information around insurance.
We act as a community catalyst, ensuring bridges are built and relationships maintained between the individual and the opportunities and support available to them. We supply information needed by the individual to make informed decisions through planning in partnership, taking control, maintaining independence and championing dignity and respect.
What is the Role of a Personal Assistant?
Troika manages and supports Personal Assistants who offer care and support in the community. PA’s provide various services. These services vary from personal care, medicine prompting, gardening, cleaning, rubbish disposal, shopping to community access – companionship. A personal assistant supports the individual receiving care with a wide range of tasks, both inside and outside of the home. This could include:
Personal Care
Washing and dressing
Food
Buying groceries and preparing meals
Medication
Reminders and administration
Cleaning
General housework and cleaning
Work/Education
Helping to secure work or education
Transport
Arranging transport and assisting with travel
Leisure
Setting and supporting activities
Shopping
Buying items you need
Companionship
Meeting with friends and supporting with consistency
Troika processes PA’s payments – self-employed or PAYE through a third party provider.
Troika supports individuals with recruitment of PA’s
Troika provides support to PA’s e.g. supervisions, request for annual leave etc, if requested by individuals we support.
Troika supports with relief staff when PA goes on annual leave.
Troika supports PA’s around training needs / mandatory training
Troika support with ensuring PA’s have the experience, skills and knowledge to provide required support
Troika provides support with any questions, queries or concerns PA’s may have.
Troika arranges cover in cases of sickness, bereavement etc.
The PA’s are put in place to deliver the day to day services within the individual’s home
Our process is as follows:
- Receive background information regarding an individual from social worker
- Meeting is organised between the individual, Social Worker and Troika Consultancy to get to know the individual and start to assess what links need to be established to provide them with the best support possible
- Link with our existing network of suitable CQC providers, PA’s, cleaning services and community support and discuss asset based suitability for sign posting
- Assess the support that is needed through our formal assessment of needs empowering individuals to choose how support is delivered, by whom and when
- Meetings held between the individual, Troika Consultancy and suggested CQC provider, PA or community support with continued signposting to other relevant services considering the assessment and meetings
- Offer flexible support options including step-down, reablement or culturally specific services with the ability to adapt over time
Why Choose Troika Consultancy?
- Experienced team with creative solutions
- Flexible offer with adaptable model
- Advocate for the rights of the individual
- Trained and confident team
- Innovative solutions to ensure positive outcomes
- Collaborative approach and joint problem solving
- Specialists in MCA, safeguarding and DoLS
Would you like to join Troika as a PA?
If you would like to join us as a PA, please complete the short form below and we will be in touch.